2011年12月19日星期一

Don’t let your business become another failure statistic

Don’t let your business become another failure statistic. A business plan is a great first step in starting or fundamentally changing a business. The next step is a game plan – a translation of that business Buy RS Gold plan to each employee’s actions every day.

For instance, if the objectives for a customer service employee are to keep call length to an average of 2 minutes, have sales of an average of $50 per customer who calls, and to return all calls within 24 hours, then you want that employee to be able to find the measurements for those objectives as often as he or she wishes. The goal is for the employee to have access to just as much information about his or her performance as the manager. An employee who can assess his or her own progress real-time will correct performance deficiencies without a manager’s insistence.

This is a time for healthy argument as sales wants more resources to increase revenue, product development wants more of the objectives to be toward R&D for the company’s future, and the operations manager wants more staff to improve quality. This is also the time for managers to consider the implications for all the decisions. And it is the time for the CEO to create a connection between the objectives and each of the managers so that there Buy Runescape Gold  is personal commitment to the success of the company. If managers are not committed, they will never be able to expect commitment from other employees.

没有评论:

发表评论